Complaints

As a child safe organisation, the Department of Families, Seniors, Disability Services and Child Safety empowers children to raise concerns and takes their concerns seriously. Children and young people are made aware of their rights and are given information about what to do, or who they can speak to, if they are not happy or have a concern.

Information for children and young people about their rights, and child-friendly complaints information can be found here:

• Charter of rights
• Have a say and be heard
• Making a complaint
• Have a decision reviewed

For information about the department’s complaints processes, see Compliments and complaints.

For information about how Child Safety responds to allegations of harm to a child in care, refer to the policy Responding to concerns about the standards of care (PDF, 168 KB) (DOCX, 1.1 MB)