Contact Information

The Positive Behaviour Support and Restrictive Practice Unit (the Unit) is responsible for protecting the rights of adults with an intellectual or cognitive disability by regulating the use of restrictive practices by relevant service providers.

Hours

The Unit's hours of operation are Monday to Friday 9am to 4.30pm, excluding public holidays.

Online Data Collection (ODC) Portal

Service providers must use the ODC portal to notify the department of any approval (or consent) to use restrictive practices. For support, please visit the ODC resources page for user guides and fact sheets. For further information, please visit our compliance fact sheet (PDF, 170 KB) compliance fact sheet(DOCX, 176 KB).

General Enquiries

Phone: Free call 1800 902 006 from a landline (call charges from mobile providers may apply) Email: enquiries_rp@dsdsatsip.qld.gov.au

Contact a Principal Clinician

If you would like to speak with a Principal Clinician regarding the use of Restrictive Practices or Short Term Approvals, please contact either:

Nicolle
Phone: 1800 902 006 – Option 3
Mobile: 0436 689 985
Email: RPO_RestrictivePracticeApprovals@dcssds.qld.gov.au

Ro
Phone: 1800 902 006 – Option 3
Mobile: 0460 009 261
Email: RPO_RestrictivePracticeApprovals@dcssds.qld.gov.au

If you would like to speak with a Principal Clinician in your region regarding Behaviour Support Planning, please refer to the below contact details:

Please note: All regional mailboxes will be closed on 31 May 2025. Please email enquiries_RP@qld.gov.au for all behaviour support planning enquiries.

Brisbane

Phone: (07) 3385 3718
Mobile: 0429 385 754
Email: enquiries_RP@qld.gov.au

Central Queensland

Phone: (07) 5376 9625
Mobile: 0423 847 069
Email: enquiries_RP@qld.gov.au

Far North Queensland

Phone: (07) 4796 6933
Mobile: 0417 046 978
Email: enquiries_RP@qld.gov.au

North Coast

Phone: (07) 5376 9641
Mobile: 0437 559 959
Email: enquiries_RP@qld.gov.au

North Queensland

Phone: (07) 4796 6933
Mobile: 0417 046 978
Email: enquiries_RP@qld.gov.au

South-East

Beenleigh
Phone: (07) 3097 8711
Mobile: 0499 971 913

Gold Coast
Phone: (07) 5675 4475
Mobile: 0416 084 674
Email: enquiries_RP@qld.gov.au

South-West

Phone: (07) 4614 9222
Mobile: 0428 116 217
Email: enquiries_RP@qld.gov.au

Feedback and complaints

The department is committed to effective complaints management and will deal with all complaints about actions, decisions or staff conduct in a responsive, confidential and fair manner. Information on how to make a complaint is available on the departmental website.

For information on reviewable decisions, please see the 'Disability Services Decision Making and Review Process (PDF, 193 KB) Disability Services Decision Making and Review Process (DOCX, 154 KB)' fact sheet.