HSQF news and updates
14 July 2025
Human Service Quality Framework (HSQF) Quality Framework Version 11.0 and User Guide – Certification Version 10.0
New versions of the HSQF Quality Framework Version 11.0 and HSQF User Guide - Certification Version 10.0 have been published on the HSQF website.HSQF User Guide - Certificationersion 10.0 have been released and published on the HSQF website .
The key updates made in the Quality framework (PDF, 2.6 MB) (DOCX, 2.8 MB) Version 11.0 are:
- Updates to department names and website links
- Updates to investment specification references and service type alignment
- Update to funding thresholds for 2025-2026.
Full details of the updates and changes are shown in Version 11 Amendments – Quality Framework (PDF, 2.7 MB) (DOCX, 2.8 MB) which is also available on the Overview of the framework page.
For organisations in-scope of HSQF certification, the key updates made in the Human Services Quality Framework User Guide - Certification Human Services Quality Framework User Guide - Certification Version 10.0 are:
- updates to department names and website links
- updates to the Information Privacy requirements
- inclusion of the Child Safe Organisations requirements
- inclusion of the requirements of Family Based Care Services
- separating out of the appendices from the main User Guide, to be their own individual documents - please refer to the Certification - Quality requirements and resources page for full details.
Full details of the updates and changes are shown in Version 10.0 Amendments - HSQF User Guide - Certification Version 9.0 Amendments - HSQF User Guide - Certification which is also available on the Certification - Quality requirements and resources page.
The Self-Assessment workbook - certification Self-Assessment workbook - certification has been updated to align with HSQF User Guide – Certification Version 10.0. The document is provided in a Word and PDF version for use by organisations.
Please advise relevant personnel of these updated documents.
28 October 2024
Human Service Quality Framework (HSQF) Quality Framework Version 10.0 – no updates to User Guide – Certification.
On 28 October 2024, a new version of the Quality Framework Quality Framework Version 10.0 with critical updates was released and published on the HSQF website.
The updates made in the Quality Framework Quality Framework Version 10.0 are:
- update to funding thresholds for 2024-2025
- updates to website links
- updates to investment specification references and service type alignment.
Full details of the updates and changes are shown in the Version 10.0 Amendments – Quality Framework Version 10.0 Amendments – Quality Framework , which is also available on the HSQF website.
For organisations under certification, please note there have been no updates made to the HSQF User Guide - Certification HSQF User Guide - Certification and Version 9.0 remains in effect.
This work is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence